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Q. How do I order a virtual tour?

Ordering a tour is simple and easy. Call 510-750-7232 to order, and we will set up an appointment for you.  We accept payments by credit cards (VISA and MasterCard ) or by Check.

 

Q. What are the features of a Ouhome virtual tour?

We have four  packages which contain combinations of a walkthrough slideshow and a set of 360 degree panoramic views.  Our tour player includes the following "Distinct" features:

  • 24 hour turaround!
  • Confortable to watch ( viewer can control the speed by dragging the picture ) 
  • Superior image quality.
  • Free hosting for one year!
  • Personalized with your photo, name, phone number and link to you personal website and email.

Additional products & services include:

  • Extra 360 Panoramic Views
  • CD of Virtual Tour  
  • Emailing Original Pictures
  • Domain name registration & Hosting website
  • Single URL link to virtual Tour 

 

Q. Do I have to pay additional fees to have my tours posted on the Internet?

Every Virtual Tour photographed by Ouhome automatically gets placed on our Website (www.ouhome.com) and Ouhome will also link your tours with minor charge to commercial Websites such as Realtor.com, Homes.com, Homeseekers.com.There is no charge for linking to your personal website.

 

Q.  Do I have to be at the appointment, and how long does it take?

You or the homeowner can meet the photographer at the property. Photographers take only between 20 to 30 minutes to shoot the home.

 

Q. I don't have an MLS number, can I still order a tour?

Yes. You can take a virtual tour of the home prior to obtaining an MLS number. However, the MLS number is required for linking, so we ask that you call us to give us the MLS as soon as you get it.

 

Q. I don't have a personal website, can I still order a tour?

Yes. Ouhome Virtual Tours is the only company to provide its own Website online to host every Virtual Tour photographed. Each Realtor will be assigned its own website address (www.ouhome.com/yourname) to link to his or her own listing with minor $25 one time set up fee.( no expiration date) 

Q. Can I post my virtual tour with the other sites, such as the MLS?

Yes. After the tour is processed, Ouhome will email you the virtual tour link. Use this URL to link to any site that you choose, including the MLS. Simply call or forward this email to the MLS and tell them you want your tour linked to the listing.

 

Q. How can I get my tour linked to Realtor.com?

If you have an iLead account at Realtor.com, you can link the tour yourself  into the detail section of your property listing page on Realtor.com. Ouhome is not able to do this for you because of password restrictions. However, Ouhome can help your to link the tour with minor charge.

 

Q. How can I get my tour linked to the RE InfoLink MLS organization?

If you are RE InfoLink members, you can log in to the REIL web site and enter the link to your Ouhome virtual tour. Ouhome is not able to do this for you because of password restrictions. However, Ouhome can help your to link the tour with minor charge.
We also send tour links to RE InfoLink MLS (on the San Francisco Bay Peninsula) .For this to be successful, your property must already be listed there and you must have provided Ouhome with your MLS number.

 

Q.How can I get my tour linked to Homeseekers and/or HomeAdvisor?

If you are members of RE InfoLink MLS ( www.mlslistings.com), tours will be linked automatically to the property listings on HomeAdvisor's and HomeSeekers' web sites.

 

Cancellations, Rescheduling and Missed Appointments 

  • If an agent cancels his or her appointment to film a tour more than 24 hours prior to the scheduled filming time by informing the Call Center (510) 750-7232, there is no charge.
  • Missed appointments are $50.00.
  • There are no refunds after the tour has been shooted.

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